We want you to feel happy at WE Bridge Academy. However, if you feel that you have experienced a situation about which you wish to make a complaint, the following procedure should be followed:

// Current Students

  • You should talk to your teacher who will try to resolve the problem
  • If the problem is not resolved, or if for any reason you do not want to talk to your teacher, then please talk to either the Academic Centre Manager or Chief Operating Officer (COO)
  • Following an investigation by the appropriate member of senior management, you will be given an explanation and told how the academy will respond to your complaint within 5 working days.
  • Where possible and appropriate the school will put right the cause of your complaint
  • Where necessary, steps will be taken to prevent it from happening again
  • If disciplinary action is recommended, then the disciplinary code covering the staff/students will be used
  • If your complaint is found not to be justified, the school will give you a reason for arriving at this decision and an opportunity to discuss this if you wish
  • If you would like to appeal the decision made, then the matter will be referred to WE Bridge Academy’s advisory board within 5 working days.

// Prospective and Former Students

  • You should write to the Chief Operating Officer, giving details of the complaint
  • After the investigation, you will be given an explanation and be told how the academy will respond to your complaint within 5 working days.
  • Where possible and appropriate, WE Bridge Academy will put right the cause of your complaint.
  • Where necessary, steps will be taken to prevent it from happening again
  • If you would like to appeal the decision made, then the matter will be referred to WE Bridge Academy’s advisory board within 5 working days

If you are still unhappy after talking to us, you can email English UK and explain your problem. They will talk to you and talk to us to try to find a solution that everyone is happy with. Most complaints are solved at this stage. 

Please write your email in English and send it to complaints@englishuk.com. The email must be sent by you or your family, not your agent. 

If you feel the problem has not been solved, we will send your complaint to an independent person called an ombudsman.

The ombudsman will listen to both sides and decide what should happen. They will look at all the information about your complaint, including everything you and WE Bridge Academy have written to each other about it. They may also ask you and WE Bridge Academy some questions.

WE Bridge Academy must act on what the ombudsman says.

You can use this complaint system if you are studying English at an English UK member centre (with very rare exceptions).

// Contact Us or Make a Complaint

Please use the form below to contact us and allow us to put things right.